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Danebury Avenue Surgery, 351 Danebury Avenue, Roehampton, SW15 4DUTel: 0208 876 1029
We would like to know how we can improve our service to you and how you perceive our surgery and staff.
To help us with this, we are setting up a virtual patient representation group so that you can have your say. We will ask the members of this representative group some questions from time to time, such as what you think about our opening times or the quality of the care or service you received. We will contact you via email and keep our surveys succinct so it shouldn’t take too much of your time.
We aim to gather around a hundred patients from as broad a spectrum as possible to get a truly representative sample. We need young people, workers, retirees, people with long term conditions and people from non-British ethnic groups. This is our Mission Statement.
If you are happy for us to contact you occasionally by email please click the link below to open the sign-up form and complete all the fields.
Complete the Patient Group Sign-up Form Online
If you prefer, you can download the sign up form as a pdf document, print it out, complete it and return it to the practice.
Download the pdf version of our sign up form
We will be in touch shortly after we receive your form. Please note that no medical information or questions will be responded to.
Many thanks for your assistance
The information you supply us will be used lawfully, in accordance with the Data Protection Act 1998. The Data Protection Act 1998 gives you the right to know what information is held about you and sets out rules to make sure that this information is handled properly.
The practice has been asked to develop a structure that gains the views of patients and enables the practice to obtain feedback from the practice population such as a Patient Group
The surgery now has an active group which meets on a monthly basis and has been running since September 2011. It has representation of individuals from diverse backgrounds. There are also individuals who experience a range of conditions taking part in the group. There is a moderately good age range of individuals involved but some effort will be made to involve others such as parents of younger children for example.
There is a dedicated notice board in the waiting area which is under the control of the group. The group has a chair and dedicated members. The group is looking to widen its membership by possibly having larger group sessions at times but at the moment wants to stay focussed and as a core membership (decision of the group 27/03/2012). Watch this space....
There are 2 website developments both of which have an interactive zone and areas for information and for publicising the patient groups activities
This is a particular dedicated patient interface which is designed by HealthUnlocked and can be used increasingly by patients signed up. It should create a health community with online mutual support and for information sharing.
The group is looking at several areas:
a) The services and systems within the practice
b) Developing several practice surveys which are owned and designed by the group – launched online and in paper form.
c) The services relating to the local facility – Queen Marys Hospital
d) Exploring the groups’ involvement in the locality commissioning patient group, the locality GP commissioning forum and understanding the effects of the health bill as it is.
(See later for other specific actions)
The National Patient Survey was utilised in this year to inform the practice and a full Dr Carson appointments review was undertaken (available at the surgery - ask for information on this)). A new policy was created and the patient group has offered direct feedback to date on the new system.
Outcome of this was to restructure the appointment system to meet 2 areas identified by the survey – ability to see the preferred doctor and ability to book ahead.
As noted above the practice Patient Group have designed their own in house set of questionnaires which have since been launched out to patients for their opinions/views.
These results were discussed at the recent Patient Group Meeting, will be further discussed at subsequent meetings and provide the Patient Group with the opportunity to discuss the findings and reach agreements with the Patient Group and practice on changes to services.
The meetings are fully minuted and actions noted. The group has full access to surveys and data as needed and requested. It is the intention to use the more interactive online tools on this website to reach a wider audience and get wider feedback and involvement.
A purpose and action plan is noted and further areas have been identified:
a) Re inforce some of the staff training on the new booking system to ensure consistency
b) Review the prescribing systems particularly around repeat prescribing at the practice and locally
c) Recreate the current service list within the practice
d) Implement changes resulting from recent patient survey results
There is also a dedicated notice board in the waiting area which is used to inform patients. Patients are also extended a copy of the minutes of the last meeting which they can read whilst waiting for their appointment with the doctor.
Certain priorities and information are also delivered using MJOG SMS texting system.
THANK YOU for those who have been involved to date and to those who will be involved in the future
Please see attached patient survey Patient Survey Results.ppt
The following Action Plan was discussed at the latest meeting held in 12th March 2013.
Practice Appointment Lengths
Practice Opening Times
Waiting Area "Entertainment"
Seeing Doctor of Choice
Information Systems/Extra Services
A big THANK YOU to all the patients who participated in this survey.
The PPG meeting minutes for August 2016 are published here.